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Last Updated: May 5, 2025 | Version 3.0

1. Introduction

Welcome to Zynexa Creators (hereinafter referred to as "Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Our Commitment: We never sell your personal information to third parties. Your trust is our priority.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Contact us via forms, email, WhatsApp, or phone
  • Place an order for our services
  • Subscribe to our newsletter
  • Request a quote or consultation
  • Create an account (if applicable)
Information TypeExamples
Contact InformationName, email address, phone number, WhatsApp number
Business InformationCompany name, business address, website URL
Payment InformationBank details, Easypaisa/JazzCash number (we do NOT store full payment details)
Project InformationRequirements, preferences, content, images, logos
Communication DataMessages, emails, chat history, call recordings (with consent)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Log Data: IP address, browser type, operating system, pages visited, time and date
  • Device Information: Device type, screen resolution, language preference
  • Usage Data: Clicks, scrolls, time spent on pages
  • Cookies: Small text files stored on your device (see Section 6)

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and deliver services: Website design, development, hosting, maintenance, and support
  • To communicate with you: Respond to inquiries, send updates, confirm orders, provide customer support
  • To process payments: Complete transactions and prevent fraud
  • To improve our services: Analyze usage patterns, fix issues, enhance user experience
  • To send promotional materials: Newsletters, offers, updates (only if you opt-in; you can unsubscribe anytime)
  • To comply with legal obligations: Respond to lawful requests from authorities
  • To protect our rights: Prevent fraud, secure our website, enforce our terms
Note: We NEVER sell your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share your information in the following limited circumstances:

4.1 Third-Party Service Providers

We work with trusted third parties who help us deliver our services:

  • Hosting Providers: To store and serve your website
  • Payment Processors: To handle transactions (we do not store your full payment details)
  • Email Services: To send newsletters and updates
  • Analytics Tools: To understand website usage (Google Analytics)
  • Communication Platforms: WhatsApp, Email services for client communication

These third parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission
  • Access Control: Strict access controls; only authorized personnel can access your data
  • Regular Backups: Daily backups of all website data
  • Security Audits: Regular security reviews and updates
  • Secure Storage: All data stored on secure, password-protected servers
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. You share information at your own risk.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

6.1 What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

6.2 Types of Cookies We Use

Cookie TypePurpose
Essential CookiesRequired for website functionality (login, forms, security)
Analytics CookiesHelp us understand how visitors use our site (Google Analytics)
Preference CookiesRemember your settings and preferences
Marketing CookiesUsed to deliver relevant ads (optional, only with consent)

6.3 Managing Cookies

You can control cookies through your browser settings. You can:

  • Delete existing cookies
  • Block cookies from our site
  • Set your browser to notify you before accepting cookies

Note: Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Client Data: Retained for the duration of our working relationship + 3 years for record-keeping and legal compliance
  • Project Files: Retained for 2 years after project completion (you receive complete source code, so you have your own copy)
  • Communication Records: Retained for 1 year
  • Analytics Data: Retained for 26 months (Google Analytics standard)

You may request deletion of your data at any time (see Section 10).

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

RightDescription
Right to AccessRequest a copy of the personal information we hold about you
Right to RectificationRequest correction of inaccurate or incomplete information
Right to ErasureRequest deletion of your personal information (subject to legal obligations)
Right to Restrict ProcessingRequest limited use of your information
Right to Data PortabilityRequest transfer of your data to another service provider
Right to ObjectObject to processing for direct marketing purposes
Right to Withdraw ConsentWithdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at: info@zynexacreators.com or +92 325 1503968.

We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media platforms, etc.). We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and stored on servers located outside of Pakistan (e.g., hosting providers may have servers in other countries). By using our services, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your information.

12. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email or WhatsApp notification (for significant changes)

We encourage you to review this policy periodically.

13. Do Not Track Signals

Some browsers include "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals because there is no industry-wide standard for handling them. However, you can manage cookies and tracking through your browser settings as described in Section 6.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 5-7 business days.

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