Frequently Asked Questions

Zynexa Creators is a professional website design and development agency based in Multan, Pakistan. We specialize in creating high-quality, affordable, and fully responsive websites for businesses, startups, and individuals. Founded by Shafiq, a student at Emerson University Multan, we are dedicated to helping businesses establish a strong online presence.

Our office is located at Faiz-e-aam Chowk, Nawab Pur Road, Multan, Pakistan. You can visit us during business hours or contact us via phone or WhatsApp at 0325 1503968.

We offer a wide range of services including:

• ✓ Website Design & Development
• ✓ E-Commerce Stores with WhatsApp Integration
• ✓ SEO Optimization & Monetization (AdSense, Adsterra, Monetag)
• ✓ AI Services (Logo Design, Video Generation, Music Generation)
• ✓ Social Media Growth & Management
• ✓ Facebook Ads & Page Setup
• ✓ TikTok Accounts (USA/UK)

Yes! We provide premium hosting for 5,000 PKR per year. This includes SSL certificate, daily backups, 99.9% uptime, and 24/7 server monitoring. You can also use your own hosting if you prefer.

We accept multiple payment methods:

• ✓ Bank Transfer (All Pakistani Banks)
• ✓ Easypaisa
• ✓ JazzCash
• ✓ PayPal (International Clients)
• ✓ Wise/Payoneer

We require 50% advance payment before starting work, and 50% after completion.

We have three affordable plans:

• Basic Plan (15,000 PKR): 1-page landing website with custom logo, images, and 1 month support.
• Standard Plan (35,000 PKR): 5-8 page business website with WhatsApp integration, advanced SEO, and 6 months support.
• Premium Plan (65,000 PKR): Unlimited pages complete website with e-commerce ready, WordPress option, VIP support, and Google Analytics.

Note: Hosting charges (5,000 PKR/year) and domain registration are separate.

No, there are absolutely no hidden charges. The price you see is what you pay. The only extra costs are custom domain name (approx 2,000-3,000 PKR per year) and hosting (5,000 PKR per year) if you choose to get them from us.

Yes! You can upgrade from Basic to Standard or Premium anytime. You only need to pay the difference amount. Your existing website content will be preserved and migrated to the new plan.

Yes! We offer special discounts for:

• ✓ Multiple websites for the same client (10% discount)
• ✓ Referral clients (5% discount for both)
• ✓ Students and startups (special pricing available)

Contact us to discuss your specific needs!

Our premium hosting is 5,000 PKR per year. This includes SSL certificate, daily backups, 99.9% uptime guarantee, and 24/7 server monitoring. You can also use your own hosting if you prefer.

Not necessarily. We provide a free subdomain (yourbusiness.zynexacreators.com) that you can use immediately. However, for a more professional look, we recommend purchasing a custom domain (e.g., yourbusiness.com). Domain registration costs are separate (market rate: ~2,000-3,000 PKR per year). We can help you purchase and connect your domain.

Yes! If you already own a domain name, we can help you connect it to your new website for free. Just provide us with your domain registrar login details, and we'll handle the DNS configuration.

You have full ownership and control of your website. You can take your website and move it to any other hosting provider anytime. We provide you with all source files and database backups.

We follow industry best security practices to make your website extremely secure. This includes:

• ✓ SSL certificate installation
• ✓ Secure coding practices
• ✓ SQL injection protection
• ✓ XSS attack prevention
• ✓ Regular security updates

If any security issue arises, we fix it for free.

Yes! All our websites come with a free SSL certificate (Premium plan includes advanced SSL). SSL ensures that data between your website and visitors is encrypted and secure. You will see the padlock icon in the browser address bar.

Yes! We perform automatic daily backups of all websites hosted on our servers. In case of any issue, we can restore your website to a previous version within minutes. You can also request manual backups anytime.

Delivery time depends on the plan you choose:

• Basic Plan: 5-7 business days
• Standard Plan: 10-14 business days
• Premium Plan: 15-21 business days

Complex projects may take longer. We always provide a timeline before starting.

Our simple 4-step process:

• Step 1 - Discovery: We discuss your requirements, goals, and preferences.
• Step 2 - Design: We create a design mockup for your approval.
• Step 3 - Development: We build your website with all features.
• Step 4 - Launch: We test, deploy, and launch your website.

You get 1-2 free revisions (depending on plan) to ensure you're 100% satisfied.

Yes! For Premium plan clients, we provide an easy-to-use CMS (Content Management System) that allows you to update text, images, and content without any coding knowledge. For Basic and Standard plans, we can make updates for you at a nominal fee, or we can add a CMS for an additional charge.

Absolutely! After final payment, you receive complete source code of your website. This includes all HTML, CSS, JavaScript, images, and database files. You own everything.

We offer 24/7 support via:

• ✓ WhatsApp (fastest response - within minutes)
• ✓ Phone calls (during business hours)
• ✓ Email (response within 24 hours)
• ✓ Facebook/Instagram messages

Premium plan clients get VIP priority support with guaranteed response within 2 hours.

Yes! We offer affordable maintenance packages:

• Basic Maintenance (5,000 PKR/year): Security updates, backups, uptime monitoring
• Premium Maintenance (10,000 PKR/year): Everything in Basic + content updates (up to 10 changes per month)

First 6 months of maintenance are free for Standard and Premium plan clients.

Your satisfaction is our priority. We offer:

• ✓ Free revisions (1 for Basic, 1 for Standard, 2 for Premium)
• ✓ We work with you until you're 100% happy
• ✓ No final payment until you approve the website

We have a 98% client satisfaction rate and have never had a dissatisfied client.

Absolutely! Visit our Portfolio Page to see live examples of websites we've built, including:

• ✓ TV selling e-commerce website
• ✓ UK-based courier company
• ✓ SMM services panel
• ✓ Video editing portfolio
• ✓ And many more!